Solution Support Engineer
6 hours ago
We are seeking a highly skilled Product Support Engineer to join our team, responsible for providing technical support to customers across various mediums, collaborating with colleagues and development teams, and driving customer satisfaction.
About the Role:
- Provide professional, courteous, and prompt technical support via multiple channels.
- Collaborate with fellow support colleagues and development teams to deliver superior customer service.
- Share knowledge by creating KBAs, discussing solutions with colleagues, and participating in the SAP Community.
- Effectively handle difficult customer interactions and challenging customer problems.
- Maintain poise and professionalism in all customer interactions.
- Perform analysis in customer frontend and SAP backend system.
- Adapt to business needs and work in a global team across multiple time zones and diverse cultures.
Requirements:
- 3rd level degree in IT or related discipline.
- SAP qualifications or similar would be beneficial.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing business needs.
- Experience working with customers across multiple channels and understanding of product support E2E methodologies.
About SAP:
SAP is a leading provider of enterprise software and related services, helping over 400,000 customers worldwide work together more efficiently and effectively. Our culture is focused on collaboration, innovation, and customer satisfaction, and we offer a range of benefits and opportunities for growth and development.
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