Solution Support Engineer
1 month ago
SAP Product Lifecycle Management and Manufacturing Support Engineer
As a Solution Support Engineer, you will work directly with Customers to solve their issues and allow the use of SAP's products in a timely manner and with seamless communication workflow.
The role involves providing state-of-the-art support services to enable customers to implement and operate their SAP solutions efficiently, analysing and resolving customer cases, and providing consulting for customers on procedural issues and queries.
You will be given trainings and guidelines on how to run "best in class" service against Product Support processes, and your key focus will be on customer satisfaction and a customer-centric mindset.
The successful candidate will have a degree in Economics, Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline, and will have strong collaboration skills, a flexible approach to working in teams, and excellent customer focus and English communication skills.
The role requires the ability to capture a complete and accurate problem/symptom description of reported issues, successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions.
The ideal candidate will have experience in SAP ERP or other vendor ERP solutions, and previous experience with customer support and/or ticketing tool is an advantage.
Responsibilities:
- Provide state-of-the-art support services to enable customers to implement and operate their SAP solutions efficiently
- Analyse and resolve customer cases
- Provide consulting for customers on procedural issues and queries
- Manage internal and external escalations
- Queue management
Requirements:
- Degree in Economics, Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline
- Strong collaboration skills and a flexible approach to working in teams
- Excellent customer focus and English communication skills
- Ability to capture a complete and accurate problem/symptom description of reported issues
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions
About SAP:
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We are a cloud company with 200 million users and 100,000 employees worldwide, and we are committed to helping our customers work together more efficiently and use business insight more effectively.
We believe in unleashing all talent and creating a better and more equitable world, and we are proud to be an equal opportunity workplace and an affirmative action employer.
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