Associate Solution Support Engineer
2 weeks ago
SAP is seeking an S/4HANA Cloud Support Engineer to troubleshoot and resolve customer issues through multiple channels, collaborating with colleagues and utilizing knowledge databases.
We help the world run better by empowering our customers to achieve their goals. Our company culture is built on collaboration, diversity, and a shared passion for innovation. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
Purpose and Objectives
We are looking for a talented individual to join our team as an S/4HANA Cloud Support Engineer. As a member of our team, you will have the opportunity to make a real impact on our customers' success. You will be responsible for:
- Analyzing and resolving customer incidents through knowledge databases and verification of software customizing entries and hardware parameters.
- Reporting errors and identifying possible resolutions to development support.
- Providing consulting for customers on procedural issues and queries.
- Providing mission-critical support on weekend and evening shifts as scheduled.
- Sharing knowledge within a global team.
- Creating content for and maintaining technical knowledge databases.
- Creating check tools and workarounds for customers' issues.
- Creating supportability and analysis tools for customer use.
Requirements
To be successful in this role, you will need:
- An early adopter mindset and the ability to thrive in a changing environment.
- Strong collaboration skills and a flexible approach to working in teams.
- Bias toward action, initiative, and a focus on business strategies.
- Systematic, communicative, and creative focus.
- Excellent customer focus and English communication skills (oral and written).
- Enjoy and derive satisfaction from communicating with customers.
- Strong ability to capture a complete and accurate problem/symptom description of reported issues.
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions.
Education and Experience
We are looking for candidates with a degree in Economics, Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or a related area. Equivalent professional experience will be considered.
About SAP
SAP is a global leader in enterprise software and related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to personal development and a highly collaborative team ethic.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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