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Travel Industry Sales Executive

2 months ago


Budapest, Budapest, Hungary Marriott Full time

Job Title: Sales & Marketing Representative

Company: The Ritz-Carlton

Location: Budapest, Hungary

Schedule: Full-Time

Job Type: Non-Management

Job Summary:

  • Contact guests and resolve their calls, requests, or problems in a professional and courteous manner.
  • Use sales techniques to maximize revenue and maintain existing guest loyalty to Marriott.
  • Determine and provide complimentary gifts to guests for their patronage.
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Rewards points and enter information into software.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales & Marketing.

Responsibilities:

  • Assist management in training and motivating employees.
  • Follow all company policies and procedures.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Develop and maintain positive working relationships with others.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Perform other reasonable job duties as requested by Supervisors.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • At least 2 years of related work experience.
  • No supervisory experience.
  • No license or certification required.

About The Ritz-Carlton:

The Ritz-Carlton is a global luxury hospitality brand that prides itself on delivering exceptional service and creating lifelong memories for its guests. As a Sales & Marketing Representative, you will be part of a team that embodies the company's values of creativity, thoughtfulness, and compassion.

Our Culture:

The Ritz-Carlton's culture is built on the foundation of the "Gold Standards," which guide us to deliver exceptional service and exceed our guests' expectations. As a member of our team, you will learn and exemplify these standards, including our Employee Promise, Credo, and Service Values.

Join Our Team:

The Ritz-Carlton offers a dynamic and supportive work environment where you can grow and develop your skills. As a Sales & Marketing Representative, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.