Senior Back Office Specialist in German

1 month ago

Budapest, Hungary Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work:
Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data. Senior Back Office Specialist provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.
 

A day in the Life:

• Be a role model and provide outstanding customer service experience to our external customers and internal partners in the field of administration, order management, quotations, master data.
• Deal with sophisticated customer requirements, handle issues, processing and follow up all relevant requests within the division’s guidelines, collaborating closely with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries.
• Become proficient in Customer Relationship Management systems.
• Enforce to company policies, operational regulations and departmental training guidelines.
• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
• Play a key role on assignments/projects as required by business expectations.
• Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and contribute to new joiner trainings.
• Use relevant daily customer service reports.
• Assess individual customer requirements and if required direct activities to appropriate partner departments.
• In order to meet the seasonal requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.

Keys to success:
• Demonstrate high integrity and compliance.
• Display attention to detail and accuracy.
• Good problem-solving skills and ability to multitask under tight deadlines.
• Must possess self-motivation, passion, a positive attitude and perform as a great teammate.
• Strong written and verbal communication skills.
• Good organizational skills and the ability to prioritize workload optimally.
• Must demonstrate judgment, diplomacy in dealing with internal and external customers.
• Work on own initiative on daily routine tasks as well as solving system issues.
• Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities and ability to see the bigger picture, demonstrate a “can-do” attitude and a proactive solution-focused approach.
• Proficient Microsoft Office user.

Experience:
• A minimum of 2-3 years’ customer service experience is required in an SSC/multinational/office environment.
• Experience with ERP systems preferred but not crucial.

Education:
• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not crucial, candidates with proven experience knowledge will also be considered.

Working Conditions:
• This position requires repetitive typing and regular use of a computer plus multiple displays.
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Benefits:

  • Competitive salary and Cafeteria benefits (SZÉP-card allowance)
  • All You Can Move Sport Pass at a discounted price
  • Comprehensive Medicover health insurance package & health screenings
  • Life, accident & critical illness insurance
  • Monthly pension fund contribution after 6 months of employment
  • Annual performance-based bonus
  • Flexible working arrangements
  • Professional development through soft and hard skill training and continuous learning opportunities
  • Complimentary language courses after 3 months of employment
  • Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
  • Access to discounted dental care services
  • Relaxation areas with massage chairs
  • Complimentary parking in the office building
  • Multilingual work environment with native colleagues
  • Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
  • Exciting team and company events, including Social Responsibility and After-Hours activities

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, take on sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

#GBS24

  • Senior German Language Back Office Specialist

    4 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    About the RoleWe are seeking a highly skilled and experienced Senior German Language Back Office Specialist to join our team at Thermo Fisher Scientific. As a key member of our Customer Service team, you will play a critical role in providing exceptional customer support and ensuring the smooth operation of our business.Key ResponsibilitiesProvide...

  • Senior Back Office Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    About the RoleAs a Senior Back Office Specialist with Thermo Fisher Scientific, you will be responsible for providing exceptional customer support and ensuring timely handling of customer requests. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide outstanding...

  • Senior German Language Back Office Specialist

    3 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Key ResponsibilitiesAs a Senior Back Office Specialist with German Language Skills at Thermo Fisher Scientific, you will play a crucial role in supporting our clients throughout the entire lifecycle, including administration, order management, quotations, and master data. Your exceptional customer service skills will enable you to provide outstanding support...

  • Senior Back Office Specialist

    3 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    About the RoleAs a Senior Back Office Specialist at Thermo Fisher Scientific, you will play a key role in supporting our clients throughout the lifecycle, including administration, order management, quotations, and master data. Your exceptional customer service skills will enable you to provide prompt and accurate responses to internal and external customer...

  • Senior German Language Back Office Specialist

    3 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Work ScheduleAs a Senior Back Office Specialist at Thermo Fisher Scientific, you will be part of a dynamic team that supports our clients throughout the lifecycle, including administration, order management, quotations, and master data. This role requires exceptional customer support skills, with a focus on providing prompt and accurate responses to internal...

  • Senior Back Office Specialist In German

    1 month ago

    Budapest, Hungary Thermo Fisher Scientific Full time

    Work Schedule Other Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our...

  • Senior IT Demand Specialist

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Senior IT Demand SpecialistAs a Senior IT Demand Specialist, you will play a crucial role in overseeing the entire demand management process, ensuring its quality and consistency from start to finish. Your primary responsibility will be to manage customer requests, coordinate with solution teams, and drive projects to completion.Key Responsibilities:Customer...

  • German Speaking Payroll Specialist

    4 weeks ago

    Budapest, Budapest, Hungary Versalis International SA Magyarországi Fióktelepe Full time

    About the Role:We are seeking a highly skilled and detail-oriented Payroll Specialist to join our team in Budapest. In this role, you will primarily support the payroll processes for our German branch, collaborating closely with the HR team and external partners. While a deep understanding of German labour law and payroll processes is a plus, it is not...

  • Senior Project Sourcing Specialist

    3 weeks ago

    Budapest, Budapest, Hungary Knorr-Bremse Full time

    At Knorr-Bremse, the leading provider of braking systems and other critical systems for rail and commercial vehicles, we're looking for a highly skilled Senior Project Sourcing Specialist to join our team.Job Summary:We're seeking a seasoned sourcing expert to lead key projects and drive strategic purchasing initiatives. As a Senior Project Sourcing...

  • Senior German Language Customer Support Specialist

    3 weeks ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    About the RoleThermo Fisher Scientific is seeking a Senior German Language Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers via phone and email.Key ResponsibilitiesAct as the first point of contact for our customers via phone and emailCreate...

  • Global Mobility Specialist

    7 days ago

    Budapest, Budapest, Hungary Randstad Hungary Kft. Full time

    Job Title: Global Mobility Specialist - German SpeakingAbout the Role:We are seeking a highly skilled Global Mobility Specialist to join our team at Randstad Hungary Kft. in Augsburg, Germany.Key Responsibilities:As a Global Mobility Specialist, you will be responsible for supporting the International Assignments Department with administrative activities...

  • Senior Tax Specialist

    7 days ago

    Budapest, Budapest, Hungary Karrier Hungária Full time

    We are seeking a highly skilled Senior Tax Specialist to join our team at Karrier Hungária, one of the world's leading consulting firms. If you're looking for a challenging role that offers value-creating work in a dynamic and friendly environment, prioritizes continuous development, and requires precision and commitment, read on.About the RoleThis is an...

  • German Speaking Payroll Specialist

    1 month ago

    Budapest, Hungary Versalis International SA Magyarországi Fióktelepe Full time

    Versalis is Eni's chemical company, committed to a sustainable and circular chemical industry to create value for stakeholders and contribute to the energy transition. We operate at a national and international level in the fields of basic and intermediate chemicals, plastics, rubbers, chemicals from renewable sources and we are committed to developing...

  • Parking Enforcement

    3 weeks ago

    Budapest, Hungary Asura Technologies Zrt. Full time

    Az Asura Technologies Ltd. mesterséges intelligenciára épülő parkolási, forgalomfigyelő és biztonsági rendszereket tervez, fejleszt és telepít világszerte, melyekbe saját fejlesztésű videóanalitikai- és rendszámfelismerő szoftvereinket építjük be.Cégünk világszerte aktív, kiemelt jelentőségű piacunk az Egyesült Államok,...

  • German Speaking Payroll Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Versalis International SA Magyarországi Fióktelepe Full time

    We are seeking a highly skilled Payroll Specialist to support our German branch operations at Versalis International SA Magyarországi Fióktelepe. As a key member of our team, you will be responsible for ensuring accurate and timely execution of payroll processes for German employees.Key Responsibilities:Support payroll processes for German employees,...

  • IT Support Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    About the Role:We are seeking an IT Support Specialist to join our team, who is fluent in German and English, to provide support to our clients through various communication channels. The ideal candidate will have a strong interest in IT and be able to find creative solutions to problems.Responsibilities:Provide technical support to clients via phone, email,...

  • IT Support Specialist

    4 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a German-speaking IT Support Specialist, you will be responsible for providing top-notch technical support to our clients via email, chat, or phone.Key Responsibilities:Resolve IT issues and queries from end-users in a timely and professional...

  • International Accounting Specialist

    7 days ago

    Budapest, Budapest, Hungary Vision Recruitment Kft. Full time

    About the Role:We are seeking a highly skilled International Accounting Specialist with expertise in German language to join our team. As an accounting specialist, you will play a crucial role in ensuring timely and accurate financial reporting.Responsibilities:Assist with month-end, quarter-end, and year-end closes, preparing and reviewing balance sheet...

  • Proficient German Payroll Specialist with SAP Expertise Wanted

    3 weeks ago

    Budapest, Budapest, Hungary WHC Kft. Full time

    German Speaking Payroll Specialist Job DescriptionSeeking a skilled payroll specialist with German language proficiency and experience with SAP and Excel.Key ResponsibilitiesProcess monthly payroll data accurately and on timeCalculate payroll-related amountsAddress payroll and time-related inquiriesHandle notifications and certificatesMaintain precise...

  • German speaking global mobility specialist

    2 months ago

    Budapest, Hungary Randstad Hungary Kft Full time

    Supporting the International Assignments Department Augsburg concerning administrative activities related to the assignments abroad,Setting up miscellaneous letters on request such as invitation letters, support letters, employment confirmation letters,Preparation of certificates such as confirmations with regard to the international health insurance,setting...