Slovak Language Customer Service Representative

3 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Work Schedule and Environment


Standard work schedule, Monday through Friday, in a modern office environment.


About the Role


At Thermo Fisher Scientific, we value our talented team members who contribute to our mission of enabling our customers to make the world a better place. As a Customer Service Representative, you will play a vital role in supporting our clients throughout the administrative, quotation, and order fulfillment phases.


Key Responsibilities:



  • Work collaboratively with a team to complete assignments and projects
  • Become proficient in the Customer Service functions of our ERP system
  • Maintain customer data and assess individual customer requirements
  • Direct activities to appropriate departments and maintain daily customer service reports
  • Handle fax, written, and web orders within established guidelines and relay price and availability of products to customers
  • Respond to customer inquiries by telephone and handle complaints efficiently and expertly
  • Enforce SOPs, SLAs, and departmental training guidelines
  • Perform other related duties as required and/or assigned

Requirements:



  • Proficient Microsoft Office user
  • Fluency in written and spoken English, Hungarian, and Slovak languages
  • Ability to communicate clearly and effectively on the phone
  • Problem-solving skills and multitasking abilities under deadlines
  • Self-motivation, passion, and a positive demeanor
  • Attention to detail and accuracy in the workplace
  • Good interpersonal skills and prioritization abilities
  • Judgment, tact, and subtlety in dealing with internal and external customers
  • Ability to work independently on daily routine tasks and system issues

Experience and Education:



  • Relevant customer service experience required, preferably in a call center or office environment
  • Experience with Oracle or SAP is preferred but not essential
  • High school graduate or equivalent, with a Bachelor's Degree preferred but not required

Working Conditions:



  • This position requires repetitive typing, considerable phone interaction, and regular computer use
  • Typical physical demands associated with an office environment
  • We are an Affirmative Action/Equal Opportunity Employer committed to hiring a diverse and inclusive workforce
  • Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status

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