Global Operations Manager for Quote-to-Cash and Finance
3 days ago
Formlabs Kft is expanding rapidly, and we need an experienced professional to lead our Quote-to-Cash and Finance team. The ideal candidate will have a strong background in operations, process automation, and customer service.
About the Role:
We are seeking a seasoned Global Operations Manager to oversee our Quote-to-Cash and Finance team. The successful candidate will manage a global team of 15+ professionals, providing exceptional customer service while delivering results. Key responsibilities include managing customer relationships, processing sales orders, invoicing, cash collections, post-sale support, and contract registrations.
Key Responsibilities:
- Manage a global quote-to-cash team of 15+ to deliver results while providing amazing customer service and experience.
- Recruit and onboard an AR team in Budapest including the transition of historical processes and knowledge from the existing team in Berlin.
- Succesfully combine the sales support team and AR team into one quote to cash team.
- Automate and simplify internal processes to achieve target KPIs which include 1) Overall time to process (quote to approval), 2) Quality of data entry (i.e. error rate), and 3) Cost per transaction.
- Provide cross-training, coaching, and career development for team members.
Requirements:
The ideal candidate should possess excellent analytical skills, a results-driven mindset, and strong customer service focus. Experience with NetSuite, Magento, and Salesforce is highly desirable. Additionally, the candidate should be passionate about 3D printing and have a people management background.
Benefits:
Formlabs Kft offers a competitive salary, international projects, private healthcare, free coffee, canteen, bike parking, playroom, shower, free snacks, free beverages, free lunch, free parking, modern office, startup atmosphere, no dress code, and free breakfast.
Estimated Salary: $100,000 - $120,000 per year, depending on location and experience.
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