Technical Support Specialist

1 week ago


Budapest, Budapest, Hungary Get Work Trend Kft. Full time

Get Work Trend Kft. is seeking a highly skilled Technical Support Specialist to join their team in Budapest.

Job Overview

This role involves providing top-notch technical support to a multinational pharmaceutical, biotechnology, and medical technologies company.

Responsibilities
  • Support clients with IT-related issues and manage end-user inquiries through various channels.
  • Maintain accurate records and administrative tasks, including call logging in the ticketing system.
  • Escalate complex issues to the appropriate teams and ensure clients are well-informed.
  • Run reports on active users quarterly and verify with managers.
Requirements

To be successful in this role, you will need:

  • A High School degree
  • Fluent French language skills
  • Upper-intermediate English skills
  • A residence permit or EU citizenship
  • Experience in customer service, preferably in IT support, service desk, or helpdesk fields
  • A flexible and dynamic personality with a customer-centric mindset and problem-solving skills
What We Offer

We provide a competitive salary, as well as a range of benefits, including:

  • Cafeteria
  • Sign-up bonus for customer service experience
  • Medicover health- and Generali life insurance
  • Free sport allowance
  • All You Can Move SportPass at a discounted price
  • Work commute supplement
  • Monthly public transportation (BKV) pass price
  • Office parking space
  • Safety glasses reimbursement
  • Language course reimbursement
  • Childbirth supplement
  • Baby pack in case of childbirth
  • Bring your kids to work
  • Voluntary pension- and health fund membership fee contribution
  • Széchenyi Recreation Card
  • Fitness discount
Location and Working Hours

The position is based in Budapest, with two available shifts:

  • Shift 1: Monday-Sunday, 7:00 AM-7:00 PM, with one office day per week and two office days per month for remote applicants.
  • Shift 2: Monday-Friday, 7:00 AM-1:00 AM, with two office days per week.
Salary Estimate

We offer a competitive salary estimate in the range of €25,000-€35,000 per year, depending on experience.



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