Technical Support Specialist
1 week ago
Get Work Trend Kft. is seeking a highly skilled Technical Support Specialist to join their team in Budapest.
Job OverviewThis role involves providing top-notch technical support to a multinational pharmaceutical, biotechnology, and medical technologies company.
Responsibilities- Support clients with IT-related issues and manage end-user inquiries through various channels.
- Maintain accurate records and administrative tasks, including call logging in the ticketing system.
- Escalate complex issues to the appropriate teams and ensure clients are well-informed.
- Run reports on active users quarterly and verify with managers.
To be successful in this role, you will need:
- A High School degree
- Fluent French language skills
- Upper-intermediate English skills
- A residence permit or EU citizenship
- Experience in customer service, preferably in IT support, service desk, or helpdesk fields
- A flexible and dynamic personality with a customer-centric mindset and problem-solving skills
We provide a competitive salary, as well as a range of benefits, including:
- Cafeteria
- Sign-up bonus for customer service experience
- Medicover health- and Generali life insurance
- Free sport allowance
- All You Can Move SportPass at a discounted price
- Work commute supplement
- Monthly public transportation (BKV) pass price
- Office parking space
- Safety glasses reimbursement
- Language course reimbursement
- Childbirth supplement
- Baby pack in case of childbirth
- Bring your kids to work
- Voluntary pension- and health fund membership fee contribution
- Széchenyi Recreation Card
- Fitness discount
The position is based in Budapest, with two available shifts:
- Shift 1: Monday-Sunday, 7:00 AM-7:00 PM, with one office day per week and two office days per month for remote applicants.
- Shift 2: Monday-Friday, 7:00 AM-1:00 AM, with two office days per week.
We offer a competitive salary estimate in the range of €25,000-€35,000 per year, depending on experience.
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