Technical Support Specialist
2 days ago
Our client, a leading global IT services provider, is transforming business and technology paradigms for the digital era by offering industry-specific consulting that promotes innovation and efficiency.
About UsWe are committed to delivering exceptional results and building long-lasting relationships with our clients. Our team of experts is dedicated to providing innovative solutions that drive business growth and success.
Salary: The estimated salary for this position is approximately 5500-6500 EUR per month, depending on experience and qualifications.
Job DescriptionAs a Technical Support Specialist, you will be responsible for addressing clients' IT problems and managing end-user inquiries through various channels, including tools, phone, and email.
- Support one of our client's key business partners in their technical needs.
- Address clients' IT problems and manage end-user inquiries.
- Maintain accurate records and administrative tasks, including call logging in the ticketing system.
- Escalate issues beyond your scope to the appropriate teams.
- Ensure clients are well-informed and take ownership of ongoing cases with follow-up actions.
To be successful in this role, you will need:
- A High School degree or equivalent.
- Fluent German language skills.
- Upper-intermediate English skills.
- A residence permit or EU citizenship.
- Experience in IT support or Service Desk.
- A flexible and dynamic personality.
- Customer-centricity mindset and problem-solving skills.
We offer a competitive salary, cafeteria, and other benefits, including:
- Competitive salary.
- Cafeteria.
- Sign-up bonus for customer service experience.
- Medicover health insurance and Generali life insurance.
- Work commute supplement.
- Monthly public transportation pass price.
- Office parking space.
- Safety glasses reimbursement.
- Language course reimbursement.
- Childbirth supplement.
- Baby pack in case of childbirth.
- Bring your kids to work.
- Voluntary pension and health fund membership fee contribution.
- Széchenyi Recreation Card.
- Fitness discount.
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