Senior Customer Service Representative

2 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Work Schedule

Standard (Monday to Friday)

Environmental Conditions

Office environment

Job Description

Job Overview

As a Senior Customer Service Representative at Thermo Fisher Scientific, you will play a vital role in delivering exceptional customer experiences. You will be part of a diverse team that speaks over 12 languages, working in a friendly and upbeat environment. This position is an excellent fit for individuals who enjoy working in an international setting, with a wide range of administrative tasks to be fulfilled.

You will be based at our brand-new Shared Service Center in Budapest, providing internal support to Thermo Fisher partners and the field engineering team. Your primary focus will be on delivering professional service in a high-volume, diverse office environment.

What We Offer

  • Competitive salary and comprehensive benefits package
  • All You Can Move Sport Pass at a discounted price
  • Comprehensive Medicover health insurance package and health screenings
  • Life, accident, and critical illness insurance
  • Monthly pension fund contribution after 6 months of employment
  • Annual performance-based bonus
  • Professional development through soft and hard skill training and continuous learning opportunities
  • Complimentary language courses after 3 months of employment
  • Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
  • Access to discounted dental care services
  • Relaxation areas with massage chairs
  • Complimentary parking in the office building
  • Multilingual work environment with native colleagues
  • Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
  • Exciting team and company events, including Social Responsibility and After-Hours activities

Key Responsibilities

  • Act as the First Point of Contact for customers via email and phone
  • Create and assign tickets in the ticketing system (C4S)
  • Decide on an accurate path forward to address customer needs
  • Participate in the Request for Quotation process
  • Document all required information as per instructions
  • Manage the process for raised inquiries and complaints to resolution
  • Maintain customer databases
  • Create and maintain equipment records
  • Assess the need for change and implement to increase productivity
  • Build positive relationships with internal departments and customers

Requirements

  • 1+ years' customer service experience preferred
  • High school graduate; bachelor's degree preferred
  • Fluency in German and English languages, both written and verbal; any other European language knowledge is an advantage
  • Proficient Microsoft Office user
  • Strong written and verbal communication skills
  • Good problem-solving skills and result-oriented demeanor
  • Display attention to detail and accuracy in the workplace
  • Good organizational skills and the ability to prioritize effectively

At Thermo Fisher Scientific, each of our 100,000 extraordinary minds has an outstanding story to tell. We are a company that enables our customers to make the world healthier, cleaner, and safer.

Please visit our website for more information about our company culture and values.

Apply today at http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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