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Order Fulfillment Specialist

1 month ago

Budapest, Budapest, Hungary MŰISZ HOLDING Kft. Full time
Key Responsibilities
  • Process Product Claims: Utilize the internal system to manage product destruction and return claims in accordance with defined processes.
  • Logistics Issue Resolution: Handle logistics-related issues, such as damages, under/over shipments, and product quality concerns, through the internal portal.
  • Data Entry and Reporting: Ensure timely and accurate data entry, research, and reporting, and escalate unresolved issues when necessary.
  • Team Collaboration: Liaise with internal teams to communicate issue statuses and escalate when necessary, promoting effective cross-functional collaboration.
  • Compliance and Data Maintenance: Follow SOX regulations and internal defined procedures, maintaining and reporting data within defined timelines and format.
  • Reporting and Insights: Generate and analyze reports using ERP systems (e.g., SAP) and Excel to provide insights on incident status and processing timelines.
Requirements
  • Experience: 0 – 3 years in customer service or sales-related roles.
  • Approach and Skills: Structured work approach, good attention to detail, and business proficiency in English (written and spoken).
  • Mindset and Competencies: Service and quality-oriented mindset, ability to meet deadlines, and proficiency in ERP systems (SAP), Microsoft Office (Excel focus), and general reporting.
  • Language Skills: Business proficiency in English, with knowledge of additional languages such as German, Spanish, Chinese, or Korean a plus.