Global IT Services Provider Seeks Italian Speaking UX Support Specialist

2 days ago


Budapest, Budapest, Hungary Get Work Trend Kft. Full time

Get Work Trend Kft. is a leading global IT services provider transforming business and technology paradigms for the digital era. We promote innovation and efficiency through industry-specific consulting. Our new project offers an exciting opportunity to work with a dynamic team.

Job Description

This position is for an Italian Speaking UX Support Engineer in Budapest, primarily working remotely. The service window is Monday-Friday 7:00 AM - 7:00 PM with 2 office days per week or month for remote applicants.

Requirements
  • High School degree
  • Fluent Italian (close to native level) skills
  • Upper-intermediate English skills
  • Residence permit or EU citizenship
  • Min. of 2 years of experience in solving IT problems
Responsibilities
  • Monitor and enhance end-user digital experiences
  • Analyze and identify patterns in digital performance
  • Conduct regular system health checks and create proactive performance improvements
  • Manage and resolve critical high-priority tickets
  • Coordinate with resolver groups for maintenance and issue resolution
  • Alert engineers and leads to prevent SLA breaches
  • Collaborate with partners and vendors for optimal service delivery
  • Provide top-tier technical remote support and incident management
  • Contribute to account reviews and continuous service improvement
  • Provide insights and recommendations on internal processes, workflows, and knowledge management
  • Ensure high-quality customer service and handle additional project tasks as needed
What We Offer

We provide a comprehensive package including:

  • Cafeteria
  • Sing-up bonus
  • Medicover health- and Generali life insurance
  • Free sport allowance
  • All You Can Move SportPass (at a discounted price)
  • Udemy access, training courses on various platforms
  • Work commute supplement
  • Monthly public transportation (BKV) pass price
  • Office parking space
  • Safety glasses reimbursement
  • Reimbursable language courses
  • Childbirth supplement
  • Baby pack in case of childbirth
  • Bring your kids to work
  • Voluntary pension- and health fund membership fee contribution
  • Széchenyi Recreation Card
  • Fitness discount
  • A youthful, dynamic working environment with team-building activities and Company events
  • High-value awards and recognitions
  • Annual salary review
Salary Information

The estimated annual salary for this position is approximately €45,000 - €60,000 based on industry standards and the location of Budapest.



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