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Senior Analyst Service Management

4 months ago

Budapest, Hungary Randstad Full time
CégleírÃs / Organisation/Department

Join our partner, a top-tier global beauty and cosmetics company, renowned for its cutting-edge products and dedication to sustainability. They offer a dynamic and inclusive work environment that fosters creativity and professional growth. Become part of a team that values excellence, diversity, and the empowerment of individuals around the world.

 Pozíció leírÃsa / Job description

  • The core responsibilities and skill sets are highly analytical with some tactical tasks. Requires intimate  knowledge of GBS Service Management with a focus on IT processes.  

  • Review strategic and tactical vendor agreements and help manage performance reporting, governance  protocol, and both operational and commercial review.  

  • Perform all analysis on vendor performance and relative cost for operational delivery across thousands  of vendors in multiple geographies for multiple IT related services.  

  • Manage performance reviews for tier 2/3/4 vendors. 

  • Oversee vendor governance activity and ensure it is properly documented in the vendor governance  SharePoint sites.  

  • Ensure Business Partners are aware of vendor governance tasks/deliverables which are approaching  deadlines and assist where possible. 

  • Managing Voice of the customer (CSAT) program for IT Vendors. 

     ElvÃrÃsok / Requirements

    • BSC degree in Business, Economics, or Related Field. 

    • 3 to 5 years' experience within service management in a GBS organization. Preferably within an IT  function. 

    • Prior experience in Shared Services. 

    • Experience working with geographically dispersed team & customer base.  

    • Demonstrated ability to manage multiple initiatives. 

    • Ability to lead, influence & motivate staff & partners.  

    • Ability to think strategically & communicate effectively in a fast-moving, rapidly changing environment.  ⢠Expertise in MS Excel, PowerPoint, Word, Service NOW, PBI. 

    • Reporting skills (ServiceNow, Power BI).

       Amit kínÃlunk / Offer

      • Competitive salary

      • Cafeteria and annual bonuses

      • Home office opportunity

      • Life insurance 

      • Employee product discount

         Kapcsolattartó / Information

        For further information please contact me in the given email address below:

        fanni.racz@randstad.hu

         

        tapasztalat

        3-5 év / 3-5 years

        készségek

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