Program Support Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Program Support Specialist is empowered, and responsible, to provide program support, assistance, and advisory for service, reporting to the head of GCID Service Reliability Engineering and the leadership team in planning, project and coordination. Responsibilities include Media/Presentation development and preparation, maintaining technical service documentation and project sites, project management and execution, deliverable coordination, and scheduling, and capture of relevant information. Engagement points will be both internal and external to the GCID Service Reliability Engineering team, where you will represent our team. In addition, you will significantly support strategic initiatives execution supporting leadership.

This position requires a motivated, aware, and self-starting individual, who actively looks for ways to contribute. It will give you vast exposure to the business, process, and technology of SAP. You will be an influencer who is part of a globally diverse team, which spans multiple nations and cultures, and you will be expected to adapt and manage accordingly. 

In return, you will have flexibility to manage and plan your day, receive growth opportunities, and open exposure to the business. Supporting your professional development goals and efforts is a priority for us. 

An ideal candidate for this position would be a proactive, results-oriented individual with strong technical/engineering project management skills, excellent communication and multimedia abilities.

What you´ll do:

•    Support of strategic GCID Service Reliability Engineering initiatives (Observability, SRE, Taskforces, Workstreams and Projects)

•    Maintain top-level GCID Service Reliability Engineering process knowledge, awareness, and obligations

•    Preparation of presentations, materials, media, management documents and conference/meeting information.

•    Preparation of meetings with key internal and external stakeholders

•    Liase between the management team and other parties  

•    Assisting in all relevant topics

•    Management team support

•    Drive an array of small to medium sized technical service projects  

•    Some scheduling and administration management tasks and activities

•    Direct support to the Head of GCID Service Reliability Engineering

What you bring:

•    Excellent communication skills on all management levels

•    Demonstrated ability to build and leverage relationships in virtual communities

•    Strong in prioritizing and able to work sometimes under pressure

•    Ability to work independently

•    Pro-active driver, team player, results-oriented, with can-do-attitude

•    Business acumen and customer focused

•    Innovative thinking and change agility

•    Strong multimedia skills (presentation, video, written)

•    University degree in a related field

•    Post-graduate degree is a plus, Professional experience in fast-paced IT environment is a plus

•    Demonstrated proficiency with MS Office Tools

•    A strong preference if you have a communications or marketing background

About the team

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them, our external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.

GCID Service Reliability Engineering (SRE) is a team within the GCID organization. It contributes to ensure the reliability and availability of SAP cloud services (internal or external) by developing and enhancing Observability tools that help to either prevent or isolate an incident. The team is responsible for the centralized Observability platform, known as The Monitor of Monitors (MoM) powered buy OctoBus (Elasticsearch).

SRE’s proactively help automate and optimize processes. The SRE team runs globally in a follow the sun model.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 406374  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.