QA Customer Support Specialist

2 months ago


Budapest, Budapest, Hungary Karrier Hungária Full time

Our Client is an innovative, leading European pet food company, producing branded pet food and own-label products for retailers. Due to their dynamic growth we seek an ambitious professional for the following position:

Main responsibilities:

  • Support customer quality processes as: Participate on kick-off and project meetings supporting launch of new products in case of specific customers/markets
  • Update and maintain customer quality requirements database
  • First contact to fill customer documents, questionnaires, audit documents from HQ QA side
  • Support commercial teams by proper and on time data input to customers' website for specific customers
  • Provide data collection and analysis, reports as part of customer quality meeting preparation
  • Being daily contact for Customer Service teams in reference complaints and complaint database
  • Review new complaints on daily basis, give feedback and align with Customer Service team members/plant QAMs in order to ensure proper claim data management
  • Prepare ad-hoc customer quality related analysis, documents
  • HQ QA KBI tracking, analytics and reporting as: Ensure HQ QA data collection and validation
  • Deliver HQ QA reports within the Company as per reporting cycles
  • Evaluate existing processes by using data and analytics to identify more efficient ways to accomplish goals and meet customer and system requirements



Required skills:

  • College or University degree (preferably in quality management, food & agricultural sciences, food processing)
  • Minimum 3 years' experience in quality assurance or customer support area (preferably in food/feed industry)
  • Working independently
  • Customer oriented mindset
  • Excellent analytical skills
  • Building relationships in cross-functional and countries teams
  • Perfect communication skills, also in English (verbal and written)
  • Ability to work effectively with a diverse population
  • Accountability
  • Analytical mindset
  • Excellent communicator
  • Team player
  • Creative, motivated, energized personality



What our partner can offer to you:

  • Hybrid works possible
  • Excellent career opportunity
  • Inspiring multinational working environment
  • Travelling within EU occasionally


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