QA Customer Support Specialist
2 months ago
Our Client is an innovative, leading European pet food company, producing branded pet food and own-label products for retailers. Due to their dynamic growth we seek an ambitious professional for the following position:
Main responsibilities:
- Support customer quality processes as: Participate on kick-off and project meetings supporting launch of new products in case of specific customers/markets
- Update and maintain customer quality requirements database
- First contact to fill customer documents, questionnaires, audit documents from HQ QA side
- Support commercial teams by proper and on time data input to customers' website for specific customers
- Provide data collection and analysis, reports as part of customer quality meeting preparation
- Being daily contact for Customer Service teams in reference complaints and complaint database
- Review new complaints on daily basis, give feedback and align with Customer Service team members/plant QAMs in order to ensure proper claim data management
- Prepare ad-hoc customer quality related analysis, documents
- HQ QA KBI tracking, analytics and reporting as: Ensure HQ QA data collection and validation
- Deliver HQ QA reports within the Company as per reporting cycles
- Evaluate existing processes by using data and analytics to identify more efficient ways to accomplish goals and meet customer and system requirements
Required skills:
- College or University degree (preferably in quality management, food & agricultural sciences, food processing)
- Minimum 3 years' experience in quality assurance or customer support area (preferably in food/feed industry)
- Working independently
- Customer oriented mindset
- Excellent analytical skills
- Building relationships in cross-functional and countries teams
- Perfect communication skills, also in English (verbal and written)
- Ability to work effectively with a diverse population
- Accountability
- Analytical mindset
- Excellent communicator
- Team player
- Creative, motivated, energized personality
What our partner can offer to you:
- Hybrid works possible
- Excellent career opportunity
- Inspiring multinational working environment
- Travelling within EU occasionally
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