Technical Support Specialist with German Language Skills
6 days ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team in Budapest. As a native German speaker, you will be responsible for addressing clients' IT problems and managing end-user inquiries through various channels.
Key Responsibilities:
- Addressing clients' IT problems and resolving issues efficiently
- Managing end-user inquiries through tools, phone, and email
- Maintaining accurate records and administrative tasks, including call logging in the ticketing system
- Escalating issues beyond your scope to the appropriate teams
- Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions
Requirements:
- High School degree
- Native German language skills
- Upper-intermediate English skills
- Flexible and dynamic personality
- Customer-centricity mindset and problem-solving skills
- Experience in any customer service field is an advantage
What We Offer:
- Competitive salary: €25,000 - €30,000 per annum
- Cafeteria plan with various benefits
- Sing-up bonus
- Medicover health insurance and Generali life insurance
- Work commute supplement
- Monthly public transportation pass
- Office parking space
- Safety glasses reimbursement
- Language course reimbursement
- Childbirth supplement
- Baby pack in case of childbirth
- Bring your kids to work policy
- Voluntary pension and health fund membership fee contribution
- Széchenyi Recreation Card
- Fitness discount
About Us:
Our client is a global IT services leader, reshaping business and technology models for the digital age through industry-focused consulting, fostering innovation and efficiency.
How to Apply:
Please apply via the Jelentkezem az állásra button underneath. Contact us if you have any questions regarding the application process or the role itself.
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