IT Support Specialist with a Customer-Centric Mindset

3 weeks ago


Budapest, Budapest, Hungary Asura Technologies Zrt. Full time

Are you passionate about delivering top-notch support and exceeding customer expectations? Do you have a knack for problem-solving and a customer-centric approach? As an IT Support Specialist at Asura Technologies Zrt., you will play a vital role in ensuring the quality of our applications and providing exceptional customer experiences.

Job Overview

As a key member of our engineering team, you will be responsible for addressing technical issues, troubleshooting problems, and actively participating in internal quality assurance processes. Your primary goal will be to provide timely and effective technical support to resolve software issues, minimizing downtime for our users.

Responsibilities

  1. Provide technical support to resolve software issues efficiently
  2. Deliver exceptional customer experiences by empathetically addressing user inquiries and concerns
  3. Identify, troubleshoot, and resolve IT-related problems collaboratively with cross-functional teams
  4. Conduct regular quality assessments of our applications to identify and report bugs, glitches, or usability issues
  5. Maintain comprehensive documentation of support processes, troubleshooting steps, and issue resolution
  6. Suggest improvements in our IT support processes and tools

Requirements

We are seeking a highly skilled and experienced professional with:

  • Proven experience in IT support, customer service, or a related field
  • Proficient written and spoken English skills
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills

What We Offer

At Asura Technologies Zrt., we offer:

  • Professional growth opportunities within the company
  • Participations in international projects
  • Competitive salary: $60,000 - $80,000 per annum
  • Flexible working hours with WFH options
  • Continuous and immediate feedback on your work with a supportive environment
  • A youthful, dynamic, and successful team with a friendly atmosphere


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