3D Printing Customer Support Specialist

5 days ago


Budapest, Budapest, Hungary Formlabs Kft Full time

We are looking for a highly skilled and enthusiastic 3D printing customer support specialist to join our team at Formlabs Kft. As a key member of our international customer service team, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat.

Our goal is to give our users the best tools and an amazing experience. At Formlabs, that means answering every question – no matter how small – and providing the resources to empower our users to innovate and create.

About Us

Formlabs is a leading manufacturer of professional 3D printers, with a dynamically growing team of 75+ dedicated people. We are valued at $2 billion and are one of the leading 3D printer manufacturers in the world.

Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Assist customers in learning the ins and outs of 3D printing
  • Feed customer reports back to our international engineering team
Requirements
  • Excellent analytical and communication skills
  • Technical support experience for hardware products
  • Knowledge of 3D modeling and 3D printing
  • Fluency in French, Italian, or Spanish a plus
What We Offer
  • Private health insurance with Medicover
  • Shares in the company
  • Flexible vacation policy
  • Free beverages and snacks at the office
  • Unlimited 3D prints
  • A monthly or quarterly public transportation pass
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site
  • Fun team events

Estimated Salary: €45,000 - €55,000 per year. The salary may vary based on location and other factors.



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