Technical Support Specialist for IT Enthusiasts
2 days ago
Are you an individual who excels in computer literacy and possesses strong communication skills in both French and English?
We are seeking a French Speaking Service Desk Agent to join our team at Fox HR Consulting Kft. as part of their continuous expansion.
This exciting new opportunity offers a competitive salary and benefits package, including a cafeteria plan, free gym membership, and the possibility of hybrid working hours.
Job Overview
- Company Overview: Our client is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era.
- Salary: We offer a competitive salary ranging from $45,000 to $60,000 per year, depending on experience.
Key Responsibilities
- Provide comprehensive guidance and information on IT-related issues via email, chat, and telephone.
- Ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets.
- Manage and prioritize tickets in an orderly manner.
- Take a proactive approach to service improvement.
- Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams.
Requirements
- Candidate must possess a customer-focused mindset.
- Excellent soft skills are required.
- Previous experience in Customer Service or IT helpdesk is an advantage.
Benefits
- A competitive salary and benefits package, including a cafeteria plan.
- Full-scope training courses from your first day.
- Internal career path opportunities.
- Free gym membership.
- Possibility for hybrid working hours.
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