Technical Support Specialist for IT Enthusiasts

2 days ago


Budapest, Budapest, Hungary Fox HR Consulting Kft. Full time

Are you an individual who excels in computer literacy and possesses strong communication skills in both French and English?

We are seeking a French Speaking Service Desk Agent to join our team at Fox HR Consulting Kft. as part of their continuous expansion.

This exciting new opportunity offers a competitive salary and benefits package, including a cafeteria plan, free gym membership, and the possibility of hybrid working hours.

Job Overview

  • Company Overview: Our client is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era.
  • Salary: We offer a competitive salary ranging from $45,000 to $60,000 per year, depending on experience.

Key Responsibilities

  • Provide comprehensive guidance and information on IT-related issues via email, chat, and telephone.
  • Ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets.
  • Manage and prioritize tickets in an orderly manner.
  • Take a proactive approach to service improvement.
  • Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams.

Requirements

  • Candidate must possess a customer-focused mindset.
  • Excellent soft skills are required.
  • Previous experience in Customer Service or IT helpdesk is an advantage.

Benefits

  • A competitive salary and benefits package, including a cafeteria plan.
  • Full-scope training courses from your first day.
  • Internal career path opportunities.
  • Free gym membership.
  • Possibility for hybrid working hours.


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