German Speaking Senior Customer Service Representative
3 weeks ago
Work Environment
As a Senior Customer Service Representative at Thermo Fisher Scientific, you will be part of a diverse team that speaks over 12 languages and fosters a friendly and upbeat working environment.
This role is an excellent fit for individuals who enjoy working in an international setting, handling a wide range of administrative tasks and providing internal support to Thermo Fisher partners and the field engineering team.
Key Responsibilities
- Act as FPOC (First Point of Contact) for customers via email and phone, creating and assigning tickets in the ticketing system.
- Decide on an accurate path forward to address customer needs, taking part in the Request for Quotation process and documenting all required information.
- Manage the process for raised inquiries and complaints to resolution, maintaining customer databases and creating equipment records.
- Assess the need for change and implement improvements to increase productivity, building positive relationships with internal departments and different customers.
Requirements
- 1+ years' customer service experience, with a high school graduate and a bachelor's degree preferred.
- Fluency in both German and English languages, with any other European language knowledge an advantage.
- Proficient Microsoft Office user with strong written and verbal communication skills, good problem-solving skills, and a result-oriented demeanor.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has an outstanding story to tell. We enable our customers to make the world healthier, cleaner and safer.
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