Italian speaking Service Desk Analyst

3 weeks ago


Budapest, Hungary Reed Magyarország Kft. Full time

Our American multinational partner company, which is supporting its clients in different areas, is looking for Italian speakers, fresh starters as well as experienced CSR colleagues for their team. Benefits: Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perksRisk and accident insuranceChance to be part of a rapidly expanding organizationTraining and continuous learning and certification opportunitiesMultilingual environment, native colleaguesPleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologiesEasy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)Reimbursable language coursesTeam events and Company events (cool and youthful parties with team-games)High value awards and recognitions, annual bonus for top performers, and annual salary review Your tasks will be: Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction level Requirements: Advanced or native in Italian language and you have upper-intermediate English language skillsExperienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUSTA university graduate - fresh graduates are welcomeYou have willing-to-learn attitude & customer focus mindsetExcellent communication skills – both written and spokenFlexible, multitasking, dynamic personality, team player attitudeYou have logical thinking, good problem solving skillsOpen for working in shifts


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