Service Desk

2 weeks ago


Budapest, Hungary Deutsche Telekom TSI Hungary Kft. Full time

Service Desk / 2nd Level - Cloud Services  Feladatok: Elsődleges kapcsolattartás üzleti ügyfelekkelTechnikai szolgáltatási portfolió teljes körű kezelése, beleértve a belső és külső szoftverpartnerekkel való kapcsolattartástA szolgáltatási esetek határidőn belüli megoldásának biztosítása, miközben fenntartja a kiváló ügyfélkommunikációtBelső és külső riportok készítésének támogatásaÜzleti ügyfelek technikai problémáinak elemzése és megoldása1st Level támogatásból vagy más osztályoktól érkező feladatok kezeléseMicrosoft Cloud-szolgáltatások, különösen az Office365 magabiztos használataNagyvállalati ügyfelek számára nyújtott tanácsadási és migrációs projektek támogatása  Elvárások: Ügyfélkezelési és IT területen szerzett szakmai tapasztalatFontos, 2nd Level / Service Desk tapasztalat, különösen IT alkalmazások terénElőny, ha van már tapasztalatod helyi Microsoft Server termékekkel, különösen Microsoft Exchange és AD-adminisztrációval kapcsolatbanÜgyfélközpontúságRugalmasság a munkaidő-beosztás tekintetébenMagas szintű önállóság és motivációCsapatmunkaGyors tanulás új feladatok elsajátítása soránÜzleti ügyfelek igényeinek megértéseMagabiztos német és angol nyelvtudás szóban és írásban  Előnyt jelent: Microsoft Server-termékekre vagy Cloud szolgáltatásokra vonatkozó MSFT tanúsítvány (pl. MCP, MCSA, MTA)


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