French Speaking Service Desk Agent
2 weeks ago
Transform Your Career with Fox HR Consulting Kft.
We are seeking a highly skilled and customer-focused French Speaking Service Desk Agent to join our dynamic IT team. If you have a passion for helping others and are fluent in French, this could be the opportunity for you.
- Competitive salary and benefits package
- Full-scope training courses from your first day
- Internal career path and promotion opportunities
- Free gym pass and employee events
- Possibility for Hybrid working hours
Key Responsibilities:
- Provide technical support to customers via email, chat, and telephone in French
- Ensure all customer contact is precisely recorded throughout the lifecycle of tickets
- Manage and prioritize tickets in an orderly manner
- Promote a proactive approach to service improvement
- Provide quality information to customers
- Delegation of problems to more competent Level 2 and Level 3 teams
Requirements:
We are looking for a candidate with a customer-focused mindset, excellent soft skills, and experience in Customer Service or IT helpdesk. Additionally, proficiency in both French and English is required.
- Customer-focused mindset
- Soft skills
- Customer Service
- IT helpdesk
- International projects
- Home office
- Cafeteria package
- Promotion opportunities
- Free gym membership
- Full-scope training courses
- Employee events
Apply today and take the first step towards a rewarding career with Fox HR Consulting Kft.
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