Polish Speaking Support Specialist

3 weeks ago


Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time
Job Overview

As a Polish Speaking Service Desk Representative at Cognizant Technology Solutions Hungary Kft., you will be the first point of contact for our clients, providing top-notch IT support and resolving their issues efficiently. This is an excellent opportunity to enhance your customer service skills while working with a dynamic team.

Key Responsibilities

  • Respond to IT issues through phone, email, or ticketing tools, providing prompt and effective solutions.
  • Document and track calls using our ticketing system, ensuring seamless communication with clients and internal teams.
  • Collaborate with Level 2 teams to resolve complex issues, escalating as necessary.
  • Maintain accurate records of client interactions, updating ticket status and resolution details.
  • Communicate with clients to provide updates on ongoing cases, ensuring clear expectations and satisfied customers.
  • Adhere to quality standards, striving for exceptional customer satisfaction through timely and accurate resolutions.

Requirements

  • Advanced or native fluency in Polish and English, with strong communication skills.
  • Experience in customer service, preferably in IT Help Desk environments.
  • Customer-centric mindset with a willingness to learn and adapt to new technologies.
  • Excellent written and verbal communication skills, with the ability to articulate complex issues clearly.
  • Flexible and dynamic personality with strong multitasking abilities.
  • Logical thinking and problem-solving skills, with a focus on resolution.

What We Offer

  • Competitive salary and attractive benefits package.
  • Joining bonus and annual bonus for outstanding performance.
  • Comprehensive health insurance and risk & accident insurance.
  • Cafeteria package and relocation assistance.
  • Language course reimbursement and flexible work arrangements.


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