Swedish-speaking IT Support Professional in Budapest

4 weeks ago

Budapest, Budapest, Hungary Cross Border Talents Full time

Key Responsibilities:

  • Provide top-notch IT support to users via phone, chat, and email, resolving issues on desktop, applications, iOS, and Android devices using remote tools.
  • Diagnose and troubleshoot hardware, software, or user access issues, taking full ownership until successful resolution.
  • Collaborate with experts to escalate complex cases and ensure quick, efficient resolutions.
  • Document solutions and maintain accurate records for future reference and continuous improvement.
  • Manage incidents with an eye on preventing impact on business operations.
  • Deliver exceptional customer service, ensuring users receive high-quality assistance that adheres to service management principles.
  • Contribute to ongoing improvement initiatives and adapt to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).

Requirements:

  • Fluent Swedish speaker with strong communication skills in English (B2 level or higher).
  • Experience with L1-L2 support, remote troubleshooting, and incident management.
  • Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components.
  • Familiarity with ITIL processes.
  • Strong analytical mindset and problem-solving skills.
  • Ability to thrive in a fast-paced environment and handle multiple tasks with ease.
  • Strong team player with a positive, solution-oriented attitude.

What We Offer:

  • Competitive salary and excellent compensation package.
  • Supportive work environment and dynamic, creative team with a friendly atmosphere.
  • Career growth opportunities and tools to unlock your full potential.

Become an integral part of our international team and take your IT support career to the next level in beautiful Budapest.

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