Global Operations Service Manager
6 days ago
Innovative Professionals Sought for Global Technology Company
We are a leading provider of cutting-edge imaging solutions and technologies, committed to sustainability and reducing environmental impact. If you are passionate about making a positive impact, join our dynamic team to drive the mission of delivering innovative and sustainable solutions to our customers.
Main Responsibilities:
- Manage and execute contracted Managed Services as defined by Customer Statement of Work (SOW) in local languages.
- Work with customer contacts, 3rd party partners, and company resources to deliver defined services.
- Day-to-day service delivery execution, escalation management, and ensuring required reports are accurate and provided timely.
Key Skills and Qualifications:
- 3+ years of customer interaction experience with enterprise-level clients.
- 2+ years experience in customer support/order management role.
- Fluent in German and English language knowledge.
- Experience in understanding and documenting current and future state business/operations processes.
- Excellent skills in MS Office Suite.
What We Offer:
- Multinational environment.
- Hybrid working structure.
- Training opportunities.
- Career growth opportunities.
The estimated salary for this position is around $65,000 per year, depending on location and qualifications.
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