Sales coordinator
4 weeks ago
Supply Technologies is not simply a fastener distributor, we are your strategic partner in providing global, point-of-use, and cross-industry Total Supply Management TM services built on proprietary logistics system capabilities., Position Summary
As an Inside Sales Coordinator, you will be responsible for developing long-term relationships with customers and overseeing sales.
You will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships with a key focus on delivering high standards of customer service and upselling.
Key Sales Responsibilities:
- Completion of RFQ's from customers
- Processing customer spot orders
- Progressing any customer queries regarding outstanding orders
- Customer price updates & price file management
- Rolling reviews of customer margin to maintain profitability.
- Analysis of customer schedules to ensure stock availability.
- Obtaining up to date forecast information for key customers with regular communication.
- Monthly forecasting analysis on key accounts
- Request stock part creation through the PIT channel and maintenance of customer drawings
- Stock part creation
- Customer declarations (export) and creation of commercial invoices
- Creation of customer kits on MDS & management of kits
- Linking customer stock codes with our stock codes in MDS
- Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
- Offering technical advice on applications and assistance to customers
- Resolving empty bin queries by liaising with customer & purchasing department
- Creation of daily sales sheet for circulation to the team and other key stakeholders
- Liaising with suppliers regarding pricing/lead time for spot orders
- Placing PO's with suppliers
- Progressing PO's with suppliers
- Dealing with any quality concerns raised by our customers.
- Raising debit notes on suppliers/arranging for goods to be returned to suppliers if goods are rejected.
- Review of any open quality concerns
- Intermediate knowledge/experience of Microsoft Office package including Excel.
- Ability to make profitable savings and maximise sales.
- Excellent Timekeeping & attendance
- Hard working and reliable.
- Providing POD's to customers when requested
- Answering the telephone in the sales office
- Covering other sales team members accounts during holiday and sickness periods
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