Help Desk Agent
1 month ago
Job Description:
Client Support Assistant:
About the Position:
The FAO of the United Nations is seeking a highly skilled and experienced Client Support Assistant to join our team. As a Client Support Assistant, you will be responsible for providing exceptional support to our clients, ensuring that their queries are addressed promptly and efficiently.
Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Assist clients with general inquiries and resolve issues in a timely and professional manner
- Develop and maintain knowledge of corporate computerized financial, travel, human resources systems and administrative procedures and policies
- Work collaboratively as part of a team to achieve common goals
- Build and maintain effective relationships with clients and colleagues
- Stay up-to-date with the latest technology and software to provide best-in-class support
Requirements:
- Secondary School Education
- Four years of relevant experience in office/management support work, including human resources, travel, finance and/or general administration
- Working knowledge (full proficiency - level C) of English
- Very good knowledge of the MS Office applications, Internet and office technology equipment
- Residency: Nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station
Competencies:
- Results Focus
- Teamwork
- Communication
- Building Effective Relationships
- Knowledge Sharing and Continuous Improvement
Desirable Qualifications and Skills:
- Work experience in more than one area of work
- Intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish)
- Good knowledge of FAO's organizational structure
Language: English
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