Technical Account Manager

2 months ago


Budapest, Budapest, Hungary Huawei Technologies Hungary Kft. Full time
Job Description

**Job Title:** Technical Account Manager

**Company:** Huawei Technologies Hungary Kft.

**Job Summary:

We are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing key account clients' end-to-end activities, providing key service activities, and ensuring customer satisfaction.

Key Responsibilities:
  • Account Management: Manage key account clients' end-to-end activities, including on-boarding, migration projects, training, updates, and upgrades.
  • Customer Service: Provide customer service reports, conduct customer visits (on-site if necessary), analyze customer resource usage, and provide optimization suggestions.
  • Project Delivery: Ensure timely and quality delivery of key services, including project management, migration support, and customer enablement.
  • Issue Management: Effectively manage issues and requirements raised by key accounts, frontline personnel, and service managers.
  • Requirement Management: Collect, identify, and review key requirements, and push O&M/products to be included in the requirement pipeline in a timely manner.
  • Collaboration: Collaborate with sales, partner management, enterprise business group, and other related departments to optimize key account requirement management and delivery processes.
Requirements:
  • Cloud Services Knowledge: Experience working with cloud services and using it.
  • Project Management Methodologies: Familiarity with PMP, Prince2, Agile-Scrum, and Waterfall methodologies.
  • Development Methodologies: Familiarity with SDLC, DevOps, CICD, QA, and other development methodologies.
  • Experience: 5+ years of O&M/delivery/development experience in the IT/CT industry, with technical background in the related industry.
  • Cloud Vendor Experience: Experience in O&M customer service of mainstream cloud vendors such as AWS, Azure, and Google Cloud is preferred.
  • Customer Engagement: Profound customer engagement, customer success, and stakeholders management abilities.
  • Product Requirement Analysis: At least one year's experience in product requirement analysis, requirement management, and product development.


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