IT Support Specialist

2 weeks ago


Budapest, Budapest, Hungary Karrier Hungária Full time
About Our Partner

We are partnering with a leading multinational in IT services and consulting, offering a stable and growing environment for professionals to thrive.

Role Overview

This role is focused on providing high-quality IT support to clients, serving as the primary point of contact for customer inquiries and escalating issues to the appropriate teams when necessary.

Key Responsibilities
  • Address IT issues promptly and efficiently through various communication channels.
  • Manage end-user inquiries effectively using tools, phone, and email.
  • Accurately document and administer calls within the ticketing system.
  • Evaluate unresolved issues and escalate them to the relevant Level 2 teams.
  • Ensure users are informed and updates are provided on ongoing cases.
Requirements and Qualifications

To be successful in this role, you will need:

  • A proficiency in Dutch at an advanced or native level, complemented by upper-intermediate English skills.
  • A university degree, including recent graduates, is welcome.
  • A customer-focused mindset, with strong written and verbal communication skills.
  • The ability to work in shifts as required.
Benefits and Advantages

Our partner offers a competitive salary and cafeteria, as well as health insurance, making this an attractive opportunity for professionals seeking stability and growth in their careers.



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