Technical Account Manager

2 months ago

Budapest, Hungary Huawei Technologies Hungary Kft. Full time
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  • Managing key account clients E2E activities after sales, providing key service activities, including on-boarding, migration projects, training, updates and upgrades, issues tackling follow up, and more
  • Complete the required actions of the key account for the specific key account served on time, with quality and quantity, including but not limited to customer service report, customer visit (on-site if necessary), customer resource usage analysis, and optimization suggestions.
  • Provide key service go-live assurance, large-granularity project delivery, specific service migration support, and customer enablement for key accounts served.
  • As part of project delivery, follow project management methodology, from initiation (including requirement gathering, and analysis), planning, execution and implementation, monitoring & control (including optimization) and then acceptance, handover & closure.
  • Effectively manage the issues and requirements raised by the specific key accounts, frontline personnel, and service managers of cloud from the perspective of customers.
  • Regularly collect, identify, and review key requirements, and push O&M/products to be included in the requirement pipeline in a timely manner and ensure final implementation. To improve customer satisfaction and improve cloud products.
  • Cooperate with related departments such as sales, partner management, enterprise business group, and collaborate with other related ecosystem environment departments, to:
    • Continuously optimize the key account requirement management and delivery process, regulations, and related systems and tools, and provide training and enablement for related personnel.
    • Often involved in presales activities and provide technical expertise, solution architecture, consulting and possibly start the delivery planning and client engagement on an early stage.
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  • Cloud services knowledge & experience
  • Project management methodologies (PMP, prince2, agile-scrum and waterfall).
  • Familiarities with SDLC, Devops, CICD, QA and other development methodologies

The following work experience is preferred

 

  • Experience working with cloud services and using it.
  • 5+ years of O&M/delivery/development experience in the IT/CT industry, with technical background in the related industry.
  • Experience in O&M customer service of mainstream cloud vendors such as AWS, Azure, and Google Cloud is preferred.
  • Have at least two years of experience in public cloud O&M or VIP customer service, understand basic O&M processes, and be able to flexibly use the processes to promote problem resolution and target achievement.
  • Profound customer engagement, customer success and stakeholders management abilities
  • At least one year's experience in product requirement analysis, requirement management, and product development, and master the basic functions and cloud service architecture of mainstream cloud services.
  • Be engaged in product availability optimization and have their own insights on reliability, maintainability, and performance optimization.
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