Service Desk Support Specialist
1 month ago
We are seeking a highly skilled Service Desk Analyst to join our team at TOPTALENT. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Handle incoming contacts from clients through various channels, including phone, chat, and email, to resolve IT issues and queries in a timely manner.
- Troubleshoot desktop, application-related issues on users' machines using remote tools.
- Identify and resolve issues on iOS and Android devices.
- Determine and isolate the source of computer problems, including hardware, software, and user access issues.
- Take ownership and responsibility of issues from start to successful resolution.
- Evaluate and escalate issues to experts when necessary to resolve them quickly.
- Document resolutions for future reference.
- Manage incident handling and escalation processes.
- Meet KPI-related tasks to avoid business impact.
- Provide high-quality customer service and adhere to service management principles.
- Native or fluent in Swedish, with excellent written and oral communication skills.
- Fluent in English (at least B2 level).
- Experience in Application support/Software development, IT Service Desk.
- Understanding of SDLC, database technology, and OS components.
- Hands-on experience with ITSM tools like HPSM, BMC Remedy, Monitoring Tools, and CA Service Desk.
- Knowledge of ITIL processes and procedures.
- Self-motivated, with a strong desire to provide excellent customer service.
- Problem-solving abilities and strong logical analytics.
- Ability to multitask and handle multiple assignments simultaneously.
- Competitive remuneration package based on experience, skills, and performance.
- Opportunity to work with a dynamic and creative team in a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
To apply for this position, please visit our career page: https://www.careers-700,000 HUF - 800,000 HUF + 22k HUF meal allowance after 3rd month
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