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Senior Technical Services Manager
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Technical Services Manager (TSM) Job Description
We are seeking an experienced Technical Services Manager (TSM) to join our team at SAP. As a TSM, you will play a critical role in advising and supporting our customers on their journey to becoming intelligent and sustainable enterprises.
About the Role
- Assess customer business requirements for their SAP landscape and navigate and mitigate cloud adoption challenges together with our business network partners.
- Understand customer business transformation goals and challenges, suggest solutions and services, and identify and position SAP Enterprise Cloud Services portfolio offerings.
- Ensure smooth transitions by identifying issues, finding solutions, designing optimal configurations to maximize performance and availability, and act as an escalation point for technical issues.
About You
- Expertise in SAP technologies and products with a comprehensive knowledge of SAP Basis or S/4HANA architecture, conversion, migration path, methodology, and tools or SAP HANA.
- Solid know-how of hyper scalers.
- Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
- Experience in technical planning, implementation, configuration, and integration of SAP solutions.
- Consulting experience in technology consulting with a strong focus on customer interaction and satisfaction.
About SAP Enterprise Cloud Services
SAP Enterprise Cloud Services supports the RISE with SAP offering by providing tailored-to-fit cloud ERP solutions. Our teams accelerate and simplify our customers' transformation into an intelligent and sustainable enterprise by running their SAP ERP value stack with a world-class level of availability, security, and resilience on their preferred cloud infrastructure.
About SAP
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration and a shared passion to help the world run better.
Why Join SAP?
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
